l89apk Privacy Policy

Purpose of This Policy

l89apk ("we", "us", or "the platform") is a trusted online betting and casino platform in Bangladesh. This privacy policy ("policy") explains how we collect, store, process, and protect the personal information of l89apk users ("you" or "user"). This policy applies to our website, mobile application, and all related services.

By using our platform, you are considered to have accepted the terms described in this privacy policy. If you disagree with any part of this policy, we ask that you refrain from using our services.

Age Restriction

Our platform is for users aged 21 and above only. We do not knowingly collect personal information from minors. If a person registers by concealing their true age and this comes to our attention, we reserve the right to close that account immediately.

Information You Provide Directly

You provide us with the following information when registering or managing your account:

• Full name and date of birth
• Email address
• Mobile number (for bKash, Nagad, or Rocket verification)
• National ID or passport number (for identity verification)
• Payment details (mobile banking number or bank account information)
• Your chosen login credentials (username and encrypted password)

Automatically Collected Information

When you use our platform, we automatically collect the following technical information:

• IP address and device identifier information
• Browser type, version, and operating system
• List of pages visited on the platform and time spent
• Date and time of login and logout (Bangladesh Standard Time, UTC+6)
• Transaction history (deposit and withdrawal records)
• Gaming activity logs (information on bets, wins, and losses)
• Information collected from cookies and similar tracking technologies

Information Received from Third Parties

In some cases we may also receive information from third-party sources, such as identity verification service providers, payment processors (bKash, Nagad, Rocket), or fraud prevention services. This information helps us ensure the security of your account and improve the quality of our services.

Service Operation and Improvement

We use your information for the following purposes:

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing cricket betting, slots, live casino, and other gaming services
• Resolving technical issues and continuously improving service quality
• Providing bonuses and promotional offers where applicable

Security and Legal Compliance

We also process your information for the following reasons:

• Preventing fraud, money laundering, and unauthorized account access
• Implementing responsible gaming policies and handling self-exclusion requests
• Complying with applicable laws and regulations
• Maintaining records for establishing or defending disputes and legal claims

Communication and Customer Support

We may contact you by email or live chat to send important notifications about your account and transactions, security alerts, and customer support responses. You can reach us at any time in Bengali through our 24/7 live chat support.

When We Share Information

l89apk does not sell your personal information to third parties. However, we may share information in the following limited circumstances:

• Service Providers: Payment processors (bKash, Nagad, Rocket, banks), identity verification services, and technology service providers — only the information necessary to perform the service.
• Legal Obligations: In response to formal requests from courts, regulatory bodies, or law enforcement authorities.
• Corporate Transactions: In the event of a company merger, acquisition, or asset transfer, in which case you will be notified in advance.
• Security: Where necessary for fraud investigations or to protect other users.

Accountability of Third-Party Service Providers

All third-party service providers contracted with us are bound by strict data protection agreements. They are required to use the information we provide only for the specified purpose and are not permitted to use it for any other purpose.

Use of Cookies

Our platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure security — the platform cannot function properly without these.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To analyze platform usage and improve the service.

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent some services from working properly.

Technical Security

l89apk uses industry-standard technology to protect your personal and financial information:

• SSL encryption — TLS 1.2+ protocol for all data transfers
• Password hashing — passwords stored using bcrypt or an equivalent algorithm
• Two-Factor Authentication support
• Regular security audits and vulnerability assessments
• Access controls — only authorized staff can access the information they need
• Firewall and intrusion detection systems

Limitations of Security

Although we make every effort to protect your information, it is not possible to guarantee that data transmitted over the internet is completely secure. We ask that you keep your account password confidential and log out after each session.

Retention Period

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required to comply with legal obligations:

• Active Accounts: Full information is retained while the account remains active.
• Closed Accounts: Financial transaction records are retained for a minimum of 5 years after the account is closed.
• Dispute-Related Information: Relevant information is retained until any dispute or legal claim is resolved.
• Marketing Consent: Information retained for marketing purposes is deleted when you withdraw your consent.

Right of Access to Personal Information

You hold the following rights. To exercise these rights, please contact our customer support team:

• Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances — however, this may be limited where legal obligations apply.
• Right to Portability: You may request a copy of your information in a structured, machine-readable format.
• Objection to Processing: You may object to the use of your information for marketing purposes.

Account Deletion

If you wish to permanently close your l89apk account, please submit a request via our live chat support or email. Please note that financial transaction history will be retained for a specified period due to legal obligations.

Server Location and Security

Our servers and data storage facilities are located in secure data centers. In some cases your information may be transferred to another country due to service requirements. In such cases we ensure that adequate data protection measures are in place in the destination country and that your information is secured through contractual safeguards.

Notice of Changes

We may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notification on the platform. The "Last Updated" date at the top of the policy will always indicate the date of the most recent change.

By continuing to use our platform after changes are made, you are considered to have accepted the updated policy. We therefore recommend that you review this page regularly.